FAQ
What does New-Era-Peptides sell?
We offer research-grade compounds intended strictly for laboratory and scientific research purposes. All products are supplied for use in controlled research environments only.
Are your products for human use?
No. All products are for research use only and are not intended for human or animal consumption, medical use, or therapeutic application.
Who are your products intended for?
Our products are intended for:
Qualified researchers
Laboratories
Educational and scientific institutions
By purchasing, you confirm that you understand the nature of these compounds and their intended use.
What does “research-grade” mean?
Research-grade refers to compounds manufactured and handled for use in laboratory settings, with a focus on purity, consistency, and controlled preparation standards.
How should products be stored?
Most products should be:
Stored at approximately −20°C
Protected from light and moisture
Handled using proper laboratory procedures
Always follow any specific storage guidelines listed on the product page.
What is lyophilized powder?
Lyophilized (freeze-dried) powder is a stabilized form of a compound where moisture has been removed. This helps preserve integrity and extend shelf life when stored properly.
What is bacteriostatic water used for?
Bacteriostatic water is a sterile solution containing a preservative that helps inhibit bacterial growth. It is commonly used in laboratory settings for reconstitution of compounds under proper sterile conditions.
How do I place an order?
Simply:
Add products to your cart
Proceed to checkout
Enter your shipping and payment details
Confirm your order
What payment methods are accepted?
Accepted payment methods will be displayed at checkout and may include secure online payment options depending on availability.
Can I modify or cancel my order?
Orders are processed quickly. If you need to make changes, contact support immediately. We cannot guarantee modifications once processing has begun.
How long does shipping take?
Shipping times vary based on location and carrier. Estimated delivery times are provided at checkout but are not guaranteed.
Do you ship internationally?
Shipping availability depends on your location. It is your responsibility to ensure compliance with local laws before placing an order.
What if my package is delayed or lost?
Once an order has been shipped, we are not responsible for:
Carrier delays
Customs issues
Lost or stolen packages
If you experience an issue, contact the carrier directly first, then reach out to us for assistance.
Do you accept returns?
Due to the nature of our products, all sales are final.
What if I receive the wrong or damaged item?
If there is an issue with your order:
Contact us within 3–7 days of delivery
Provide photos and order details
We will review and resolve valid claims accordingly.
Are these products legal?
Laws vary by region. It is your responsibility to ensure that purchasing and possessing these products complies with your local regulations.
What am I agreeing to when I purchase?
By placing an order, you confirm that:
You understand the products are for research use only
You will not use them for human or animal consumption
You will handle them in accordance with all applicable laws
Do you provide medical or usage advice?
No. We do not provide:
Medical advice
Dosage guidance
Treatment recommendations
All information on this site is for informational purposes only.